Soutwest Airlines BIG Mistake!

Pulling film director Kevin Smith off his flight because of his "size" has got the limelight on Southwest Airlines. Kevin Smith was pulled off the plane for being "too big" and not having two seats for the flight when he actually does fit in one, very bizarre! Southwest did not handle this situation well at all and is now saying they "could have potentially handled their communication better." Well that's for sure! Before this incident Southwest had the lowest number of customer complaints among US airlines in the past year. Southwest PR is really going to have to do some damage control here. I feel people now who are the least bit on the heavyside will be afraid to use this airline because of this incident. They are going to have to come up with something pretty damn good to fix this catastrophe.